Exchange & Return Policy

At Smith Machine, we value your satisfaction and aim to make your shopping experience as smooth and risk-free as possible. If for any reason you’re not completely happy with your purchase, our 15-Day Exchange & Return Policy has you covered.

1. Eligibility for Exchange or Return

You can request an exchange or return within 15 days of receiving your order, provided that:

  • The item is unused, unassembled, and in its original packaging.
  • All manuals, tools, and accessories are included.
  • The product shows no signs of wear or damage caused by misuse or improper installation.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Assembled or used gym equipment.
  • Customized or special-order products.
  • Items damaged after delivery due to mishandling or improper setup.

3. Exchange Process

If you wish to exchange your item (for example, a different model or variant):

Any price difference between exchanged products will be adjusted accordingly.

Contact our Customer Support Team at [support@email.com] within 15 days of delivery.

Provide your order number and reason for exchange.

Once approved, we’ll guide you through the process and arrange for pickup or replacement delivery where applicable.

4. Return Process

To initiate a return:

  1. Email us at info@gymsmithmachine.com with your order details and reason for return.
  2. Our team will confirm eligibility and provide return instructions.
  3. Once the item is received and inspected, we’ll process your refund to your original payment method (excluding shipping costs, if applicable).

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We’ll promptly arrange a replacement or full refund after verification.

6. Refund Timeline

After your return is received and inspected, please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

7. Contact Us

For any exchange or return inquiries, please reach out to us:
📧 Email: info@gymsmithmachine.com
🕒 Hours: Monday–Friday, 9:00 AM – 6:00 PM